Frequently Asked Questions

Everything you need to know about your next gaming adventure.

What are your shipping rates and delivery times?

We offer standard shipping across the country with delivery times ranging from 3 to 7 business days. Shipping costs are calculated at checkout based on your location and order weight.

What is your return policy for games and accessories?

You can return any unopened items in their original packaging within 30 days of purchase for a full refund. Please note that digital codes and opened software are non-refundable.

Do you offer international shipping?

Yes, Mecha Games ships to over 50 countries worldwide. International delivery times vary by location, typically arriving within 10 to 21 business days.

How can I track my order status?

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website so you can monitor your package in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are the products on your site brand new?

Yes, all products sold on Mecha Games are 100% authentic and brand new in their original retail packaging, unless specifically labeled as 'Refurbished' or 'Pre-owned'.